Telemarketing has become essential in this modern world in order to promote your sales and marketing efforts. However, not all the businesses are able to employ such telemarketing strategy as usually it carries high costs of deployment. Nevertheless, today, with the advancement in the technologies, we have the best predictive dialing solution available in the market.
It does not matter whether your business is big or small, well established or newly started, hosted or web-based predictive dialing solution can definitely boost your telemarketing efforts at cost-effective investment. It will take your business to a new high by increasing your agents productivity. Based on SaaS (Software as a Service) model, web-based predictive dialer is managed 24/7, all round the year from the remote data centers. Access to this system is simple and easy with fair internet connectivity.
The primary goal of a predictive dialer is to automatically dial a list of telephone numbers, and distribute them among the agents in the most efficient way with live human voice at the other end. The system is capable of detecting and filtering unproductive calls such as fax tone, answering machine, dead line, no answer, busy tone, and other similar calls. In addition to this, with its artificial intelligence algorithm, it can also check and filter those telephone numbers, which are registered for Do Not Call. This eventually will help the company overcome any legal action or complaint.
One of the best features of a web-based predictive dialing solution is that it can make the agents virtual, meaning they can be the part of the call center even if they are not physically present at the facility. With this feature, an agent can login from anywhere around the world, at any time to continue with his/her telemarketing campaign. Likewise, the team leader or floor manager can also login remotely and manage the leads, and check the progress of the campaign.
Web-based solution is a cost-effective and productive investment, which can cut down various operating costs such as telephone bills, investment in servers and its maintenance, etc., and at the same time increase your agents productivity. With ideally distributed live calls, agents productivity will increase by up to 75 percent. Some of the benefits of web-based predictive dialer are as follows:
- Easy and quick to deploy,
- Distribute calls evenly among agents,
- Increase agents’ productivity by eliminating unproductive calls,
- Complete support from the hosting service provider,
- Access to the system from anywhere, at any time,
- Cost-effective solution.