As a self-service predictive dialer company we help companies who want to telemarket, increase their sales by increasing their phone contacts per hour.
Buying and maintaining the technology in-house really does not make sense. By utilizing our cloud-based predictive dialer you get the incredible power of the latest in contact center dialer technology at a fraction of the cost.
Plus, unlike other dialer services, redCloud gives you crystal clear lines, faster connections and unmatched customization, reporting and up-front pricing, with no long-term contracts or surprise fees.
Once you signup you will instantly receive an email with instructions for installing the web phone plugin and web login credentials for the Agent and Admin. All the features listed on the left are included on signup.
$69/seat + $0.025/minute telecom dialing US 48 contiguous states and Canada using 6 second billing with no roundup
$125/agent Unlimited Minutes for US 48 contiguous states and Canada
$799/mo or $0.039/min/month whichever is greater
Utilizing a Cloud-based Predictive Dialer allows you to take advantage of the best call center dialer technology available today, at a fraction of the cost of owning it yourself. Plus, since the system is hosted, the latest features are always available to you
The RedCloud Dialer is easy to use and the agents get connected to a live person fast with clear quality voice lines!
Here’s how this contact center dialer works for outbound calls:
1. You upload a list to the campaign.
2. Your agent will login and press the “Resume” button. Behind the scenes the dialer will start dialing multiple lines and hang up on answer machines, no answers and bad numbers.
3. When a live person answers the call it is instantly connected to the agent which hears a crystal clear “Hello” and will give a screen pop with the customer's information or script to read. At this point the dialer is smart enough to limit or stop dialing lines if all agents are busy.
4. Agent now has these options while talking.
- Add or change customer information in the crm
- Review customer history and add notes
- Conference or Transfer the call
- Send a call to a pre-recorded message while off to the next call
- Schedule a call back
5. Agent hangs up and disposition the call and the next live call is ready for them.
6. Agent also has these options while on Pause
- Dial a scheduled callback
- Manual dial a number
- Review the daily call log
- Lookup a record in the crm to view and edit
The RedCloud Dialer is powerful and easy to use. Here’s how this contact center dialer helps managers.
In short, our cloud predictive dialer reduces labor waste by an average of 72%. Call centers that do not utilize any kind of dialer can expect an increase in productivity that approaches 300%.
The feature list is almost endless, as are the configuration possibilities: Inbound / Outbound / Blended dialing; customized rules; limitless campaigns and lists; three-way calling; voicemail; IVR; and much, much more. The bottom line is this is a system that can be tailored to fit you (and not the other way around).
This hosted predictive dialer works with your existing telephone system. It can be integrated with your web-based CRM system as well as your web-based or proprietary in-house databases. And redCloud’s experienced software engineers are available to handle the necessary custom scripting and API integration for you. Just tell us what you need from your contact center dialer system, and we’ll make it happen.
Because the system is cloud-based, it can interact with virtually any internet connection. This means your at-home agents (which are becoming increasingly popular) can be part of the equation. Our reach is nationwide – we’ll make sure your superstar closer in NY performs like he or she is in your Chicago office.
We are a service. You do not have to invest hundreds of thousands of dollars in your own auto dialer. You need not worry about maintenance, upgrades, downtime, or anything like that. We handle all maintenance, and we ensure that our equipment and service is cutting edge (and stays that way.)
Say goodbye to the long pauses and popping, clicking or high-pitched transfer noises that so many consumers take as their cue to hang up. Smooth and immediate transitions are one of the many benefits of the latest predictive dialer technology that the old auto dialers just can’t match.
Our uptime is legendary. In addition, we are located in Phoenix. That’s on purpose – this is an area devoid of natural disasters, like hurricanes, flooding, snowstorms, tornadoes, earthquakes, and similar. The ideal place for a data center / cloud service.
redCloud understands that your success is our success – we’ll make sure your predictive dialer is exactly what you need it to be, and that your people are comfortable using it.
You know exactly what you are getting. And you’re getting it all, for one low price.
With redCloud’s hosted predictive dialer system you’ll be able to login to the dashboard of your contact center suite to get all the reports you need. Standard options include:
• Real-time reports – Main Report, Campaign Summary
• Agent reports – Time Detail, Status Detail, Performance Detail, Stats Detail, Time Sheet, Single Agent Daily, Agent Group Login Detail, Team Performance Detail
• Inbound calling reports – Inbound Report, Inbound Report by DID, Service Level Report, Hourly Report, Daily Report, DID Report, IVR Report
• Outbound calling reports – Outbound Calling Report, Summary Interval Report
• Other calling & email reports – Fronter-Closer Report, Lists Campaign Statuses Report, Campaign Status List Report, Inbound Email Report, Email Log Report, Export Calls Report, Export Leads Report
• System reports – Server Performance Report, Maximum System Stats)
Plus, part of the beauty of redCloud’s contact center suite is that all aspects of the system are fully customizable to meet your needs. This means that each of the standard reports is customizable, and additional reports can be easily created as well.