State-of-the-Art Hosted IVR
Interactive Voice Response Made Easy
redCloud takes the hassle out of IVR systems, making it simple for you to take advantage of this proven way to decrease costs and free up your call center agents for higher-level customer interactions.
Get everything you’re looking for in an IVR system
This hosted IVR eliminates all of the costs (both time and money!) associated with purchasing and maintaining an in-house IVR solution. Plus, while most on-site interactive voice response systems are based on outdated technology, redCloud’s state-of-the-art IVR system:
- Interacts with your database – Completes database lookups, either through a live connection or daily updates.
- Integrates with your existing phone system – No need to purchase a new system.
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With redCloud’s cloud IVR you’ll also benefit from:
- Extremely low setup fees – Just a fraction of what other IVR providers charge.
- Competitive monthly fees – Predictable pricing to fit your budget.
- Expert design work – Done by our experienced IVR developers.
- 99.9% power uptime – From a data center that has its own power plant, and is located in an area that does not experience natural disasters.
- High level of security – redCloud takes ever effort to ensure your data is secure. We use the advance firewall techniques to ensure our network is not compromised.
- Flexible technology – To keep up with your customers’ preferences for new communication modalities.
- Scalable system – That can also handle sudden volume surges.
- Timed greetings & menus – Providing the response flexibility you need
- Inbound and outbound survey capabilities – Including the ability to automatically call clinical trial participants who have not called in by a certain time of day.
- Automated transcriptions – That decrease costs and increase accuracy. Click here to learn more.
- World Class Text to Speech and Voice Recognition
Ideal for a wide range of customer interactions
Organizations across the country depend on redCloud’s IVR developers to design systems that route calls, capture leads, retrieve account information, schedule pick-ups or shipments, conduct surveys, check flight or order status, and more. Everything is fully customized to meet your specific needs and requirements, and designed to maximize the user experience.
The result: You’ll decrease costs and keep your customers happy with an efficiently-designed hosted IVR system that consumers can easily interact with through either voice or touch tone.