Most of the modern industries, businesses, organizations and companies, depends on the call centers in one or the other way. Whether it is providing customer support or customer service, technical assistance or ticket booking for flight or hotel, selling of products and services to financial, banking or insurance assistance, and so on… call centers provides […]
Call centers will use hosted predictive dialers to increase their productivity.
A hosted predictive dialer goes through a series of computer statistical algorithms to make calls, forecasting the opportunity of agents and called party answers. The hosted predictive dialer adjusts the calling process in accordance to the number of agents available when the calls are placed […]
Call centers and contact center are among largest and fastest growing industries today. These are the special facilities set up by large enterprises and businesses worldwide to perform tasks such as telemarketing, technical support, and conduct surveys. These facilities largely deal with two processes – inbound and outbound. Call centers usually deal with outbound process […]
Contact center and call center is one of the biggest and fastest growing industry today. It is a dedicated facility set up by large enterprises or organizations all around the world to offer services via telephone, ranging from technical support for the customers, selling products and services, provide information, instructions and much more. Generally there […]
If you are running a business of outbound call center than you might be aware about the term predictive dialer / predictive dialing and / or hosted predictive dialer / dialing. You also might be aware that there are several different types of call center dialers available, all designed to boost you dialing process.
We have […]
Today, call center and contact center is one of the largest and rapidly growing industry. They are special facilities established by various enterprises and businesses all across the world in order to offer services via telephonic medium such as product and services selling, technical support to the customers, provide guidance, instructions, information and much more. […]
These days, telemarketing has become crucial for businesses all across the globe in order to promote their marketing and sales efforts. Although, not all the businesses are able to employ such telemarketing strategy successfully since it usually carries high costs of deployment. However, with the improvement in technologies, there are exceptional predictive dialing solutions available […]
Customer or consumer is considered as a king nowadays and in order to facilitate and support them, businesses and enterprises all across the world deploys contact center through which they can effectively communicate with them. The communication channel used by this contact center comprises telecommunication, online chat, e-mail, and sometimes fax and letters. Traditionally, the […]
A dedicated facility set up by companies around the world for the sole purpose of assisting their clients or customers is commonly known as contact center. The communication between clients or customers and a contact center facility could be anything ranging from telephone calls, online chats, to e-mails, and faxes. Usually, this facility deals with […]
Predictive dialer is an automatic dialing solution used in call center around the world, especially for the outbound campaigns. It works on a computer statistical calculation algorithms to dial the series of telephone numbers. Most importantly, it automatically keeps on adjusting its dialing patterns based on the number of people making the call, which are […]