Call center is a booming industry that has revolutionize the way we receive customer service, technical support, as well as how we buy/ upgrade products and services. It works as a great asset not only for the businesses, but for the customers as well, giving them the freedom to buy products and service; all within […]
Most of the modern industries, businesses, organizations and companies, depends on the call centers in one or the other way. Whether it is providing customer support or customer service, technical assistance or ticket booking for flight or hotel, selling of products and services to financial, banking or insurance assistance, and so on… call centers provides […]
Call centers will use hosted predictive dialers to increase their productivity.
A hosted predictive dialer goes through a series of computer statistical algorithms to make calls, forecasting the opportunity of agents and called party answers. The hosted predictive dialer adjusts the calling process in accordance to the number of agents available when the calls are placed […]
Call centers and contact center are among largest and fastest growing industries today. These are the special facilities set up by large enterprises and businesses worldwide to perform tasks such as telemarketing, technical support, and conduct surveys. These facilities largely deal with two processes – inbound and outbound. Call centers usually deal with outbound process […]
Contact center and call center is one of the biggest and fastest growing industry today. It is a dedicated facility set up by large enterprises or organizations all around the world to offer services via telephone, ranging from technical support for the customers, selling products and services, provide information, instructions and much more. Generally there […]
If you are running a business of outbound call center than you might be aware about the term predictive dialer / predictive dialing and / or hosted predictive dialer / dialing. You also might be aware that there are several different types of call center dialers available, all designed to boost you dialing process.
We have […]
Today, call center and contact center is one of the largest and rapidly growing industry. They are special facilities established by various enterprises and businesses all across the world in order to offer services via telephonic medium such as product and services selling, technical support to the customers, provide guidance, instructions, information and much more. […]