These days, telemarketing has become crucial for businesses all across the globe in order to promote their marketing and sales efforts. Although, not all the businesses are able to employ such telemarketing strategy successfully since it usually carries high costs of deployment. However, with the improvement in technologies, there are exceptional predictive dialing solutions available […]
Customer or consumer is considered as a king nowadays and in order to facilitate and support them, businesses and enterprises all across the world deploys contact center through which they can effectively communicate with them. The communication channel used by this contact center comprises telecommunication, online chat, e-mail, and sometimes fax and letters. Traditionally, the […]
A dedicated facility set up by companies around the world for the sole purpose of assisting their clients or customers is commonly known as contact center. The communication between clients or customers and a contact center facility could be anything ranging from telephone calls, online chats, to e-mails, and faxes. Usually, this facility deals with […]
Predictive dialer is an automatic dialing solution used in call center around the world, especially for the outbound campaigns. It works on a computer statistical calculation algorithms to dial the series of telephone numbers. Most importantly, it automatically keeps on adjusting its dialing patterns based on the number of people making the call, which are […]
One of the most difficult task for any call center agent is to handle the angry customer. So how does the call centers handle these angry customers?
Why the customer is angry?
The first thing to start with is to find out that why the customers are angry? The reason could be anything, whether they are […]
Companies and businesses involved in contact center or call center business are always searching for a perfect and effective dialing solutions that allow them to increase their efficiency with minimal overhaul. In fact, they are searching for a solution that increases their call flow with minimum down time, allowing their agents to perform at their […]
Technology has made an immense amount of progress. Most business is now conducted over the internet; ranging from buying and selling of goods to inquiring about new services, as well as to register a complaint or to ask a query about a new product or services. However, in the midst of all these technological advancement, […]
Contact center or a call center is in the market since over a decade. In fact, call center industry is one of the fastest growing industries these days. Starting from customer support to customer care services, technical support services to buying and selling of products and services, as well as to financial aids, and much […]